FAQ

To view your order status you can track your order via the tracking number sent to your email or by viewing "My Orders" in the account center on our site.

We usually ship same day! Monday - Friday till 3pm PST/ Saturdays through 2pm PST. Please allow 1-2 days for order processing while we prepare to ship your package. USPS/UPS generally send out packages Monday-Saturday (excluding most major holidays). Please be advised that USPS/UPS may have technical issues on their end that cause an additional delay in shipment processing before sending your package out for delivery.

Please check that the items in your order have already shipped. If your items have shipped, check with your local shipper if your package displays the tracking numbers to confirm packages were delivered. Contact USPS to get the status of your order if your tracking appears to be seen as delivered. Please contact your local post office if your shipment happens to be missing. They will be able to track the person who delivered your packages at the time and location of delivery.

Depending on the shipping option you choose, your package should arrive within 3-5 business days, on average.

If you cannot find your order confirmation email please email us at contact@cdmcigarshop.com (contact@cdmcigarshop.com)with the following info: First Name: Last Name: Address:

If you receive an incorrect order, take a photo of the item(s) that you received and email the photo, along with any other important information, to contact@cdmcigarshop.com with your order number and shipping info so that we can make your order right

Unfortunately, at this time, we do not ship internationally. We only ship US orders.